117 In-Depth Unified Communications and Collaboration UCC Questions for Professionals

What is involved in Unified Communications

Find out what the related areas are that Unified Communications connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Unified Communications thinking-frame.

How far is your company on its Unified Communications and Collaboration UCC journey?

Take this short survey to gauge your organization’s progress toward Unified Communications and Collaboration UCC leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Unified Communications related domains to cover and 117 essential critical questions to check off in that domain.

The following domains are covered:

Unified Communications, Call control, Collaborative software, Communications service provider, Computer network, Computer speech recognition, Desktop sharing, Digital signage, Emergency communication system, Extension Mobility, Fixed-mobile convergence, IBM Lotus Sametime, IP telephony, Instant messaging, Intelligent network service, Interactive whiteboard, Internet Protocol Television, Juniper Networks, Key telephone system, Lotus Notes, Microsoft Outlook, Microsoft Windows, Mobile collaboration, Mozilla Thunderbird, Network World, Office Communications Server, Phone company, Presence information, Presence service, Private branch exchange, Real-time Transport Protocol, Software as a service, Speech recognition, Telecommunication circuit, Telephone exchange, Unified Communications Interoperability Forum, Unified Communications as a Service, Unified communications management, Unified messaging, Unify GmbH & Co. KG, Video conferencing, Voice over Internet Protocol:

Unified Communications Critical Criteria:

Trace Unified Communications adoptions and track iterative Unified Communications results.

– Is Unified Communications dependent on the successful delivery of a current project?

– Does our organization need more Unified Communications education?

– Which Unified Communications goals are the most important?

Call control Critical Criteria:

Refer to Call control tactics and remodel and develop an effective Call control strategy.

– Who are the people involved in developing and implementing Unified Communications?

– How do we maintain Unified Communicationss Integrity?

– How to Secure Unified Communications?

Collaborative software Critical Criteria:

Do a round table on Collaborative software goals and frame using storytelling to create more compelling Collaborative software projects.

– What role does communication play in the success or failure of a Unified Communications project?

– Who is the main stakeholder, with ultimate responsibility for driving Unified Communications forward?

Communications service provider Critical Criteria:

Detail Communications service provider issues and report on the economics of relationships managing Communications service provider and constraints.

– If voip is classified as a telecommunications service, should access charges for it be different from those paid by non-ip-enabled telecommunications service providers?

– Why is it important to have senior management support for a Unified Communications project?

– How likely is the current Unified Communications plan to come in on schedule or on budget?

– Are there recognized Unified Communications problems?

Computer network Critical Criteria:

Wrangle Computer network projects and point out improvements in Computer network.

– What are your current levels and trends in key measures or indicators of Unified Communications product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?

– Who will be responsible for deciding whether Unified Communications goes ahead or not after the initial investigations?

– Is the illegal entry into a private computer network a crime in your country?

– What is Effective Unified Communications?

Computer speech recognition Critical Criteria:

Administer Computer speech recognition tasks and know what your objective is.

– Does Unified Communications include applications and information with regulatory compliance significance (or other contractual conditions that must be formally complied with) in a new or unique manner for which no approved security requirements, templates or design models exist?

– Where do ideas that reach policy makers and planners as proposals for Unified Communications strengthening and reform actually originate?

– In what ways are Unified Communications vendors and us interacting to ensure safe and effective use?

Desktop sharing Critical Criteria:

Talk about Desktop sharing management and ask what if.

– In the case of a Unified Communications project, the criteria for the audit derive from implementation objectives. an audit of a Unified Communications project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any Unified Communications project is implemented as planned, and is it working?

– What are the disruptive Unified Communications technologies that enable our organization to radically change our business processes?

– How do senior leaders actions reflect a commitment to the organizations Unified Communications values?

Digital signage Critical Criteria:

Think carefully about Digital signage decisions and adopt an insight outlook.

– Who is responsible for ensuring appropriate resources (time, people and money) are allocated to Unified Communications?

– Is the Unified Communications organization completing tasks effectively and efficiently?

– Are there Unified Communications Models?

Emergency communication system Critical Criteria:

Systematize Emergency communication system management and find out what it really means.

– Who will be responsible for making the decisions to include or exclude requested changes once Unified Communications is underway?

– Is maximizing Unified Communications protection the same as minimizing Unified Communications loss?

– What are the record-keeping requirements of Unified Communications activities?

Extension Mobility Critical Criteria:

Rank Extension Mobility visions and assess what counts with Extension Mobility that we are not counting.

– Will Unified Communications have an impact on current business continuity, disaster recovery processes and/or infrastructure?

– What are the top 3 things at the forefront of our Unified Communications agendas for the next 3 years?

– What is our formula for success in Unified Communications ?

Fixed-mobile convergence Critical Criteria:

Transcribe Fixed-mobile convergence issues and question.

– Consider your own Unified Communications project. what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

– For your Unified Communications project, identify and describe the business environment. is there more than one layer to the business environment?

– Have all basic functions of Unified Communications been defined?

IBM Lotus Sametime Critical Criteria:

Give examples of IBM Lotus Sametime management and stake your claim.

– Are we Assessing Unified Communications and Risk?

IP telephony Critical Criteria:

Canvass IP telephony risks and transcribe IP telephony as tomorrows backbone for success.

– How will we insure seamless interoperability of Unified Communications moving forward?

Instant messaging Critical Criteria:

Unify Instant messaging tactics and proactively manage Instant messaging risks.

– Are you looking for a vendor to provide instant messaging built into the solution so users of the system can instant message each other?

– What sources do you use to gather information for a Unified Communications study?

– Is Unified Communications Realistic, or are you setting yourself up for failure?

Intelligent network service Critical Criteria:

Give examples of Intelligent network service strategies and separate what are the business goals Intelligent network service is aiming to achieve.

– Are there any disadvantages to implementing Unified Communications? There might be some that are less obvious?

– Do several people in different organizational units assist with the Unified Communications process?

Interactive whiteboard Critical Criteria:

Have a meeting on Interactive whiteboard visions and differentiate in coordinating Interactive whiteboard.

– In a project to restructure Unified Communications outcomes, which stakeholders would you involve?

– Have you identified your Unified Communications key performance indicators?

– How do we keep improving Unified Communications?

Internet Protocol Television Critical Criteria:

Examine Internet Protocol Television goals and find answers.

– What are your most important goals for the strategic Unified Communications objectives?

– What are the Key enablers to make this Unified Communications move?

Juniper Networks Critical Criteria:

Experiment with Juniper Networks issues and point out improvements in Juniper Networks.

– What is the total cost related to deploying Unified Communications, including any consulting or professional services?

Key telephone system Critical Criteria:

Review Key telephone system decisions and perfect Key telephone system conflict management.

– What will be the consequences to the business (financial, reputation etc) if Unified Communications does not go ahead or fails to deliver the objectives?

– What are the long-term Unified Communications goals?

– Do we all define Unified Communications in the same way?

Lotus Notes Critical Criteria:

Own Lotus Notes strategies and get out your magnifying glass.

– What are the Essentials of Internal Unified Communications Management?

– How can you measure Unified Communications in a systematic way?

Microsoft Outlook Critical Criteria:

Tête-à-tête about Microsoft Outlook leadership and assess and formulate effective operational and Microsoft Outlook strategies.

– How can you negotiate Unified Communications successfully with a stubborn boss, an irate client, or a deceitful coworker?

– What new services of functionality will be implemented next with Unified Communications ?

– Do we have past Unified Communications Successes?

Microsoft Windows Critical Criteria:

Closely inspect Microsoft Windows management and secure Microsoft Windows creativity.

– Does Unified Communications systematically track and analyze outcomes for accountability and quality improvement?

– Can Management personnel recognize the monetary benefit of Unified Communications?

– How do we go about Securing Unified Communications?

Mobile collaboration Critical Criteria:

Brainstorm over Mobile collaboration failures and explore and align the progress in Mobile collaboration.

– Will new equipment/products be required to facilitate Unified Communications delivery for example is new software needed?

– How do mission and objectives affect the Unified Communications processes of our organization?

– What is our Unified Communications Strategy?

Mozilla Thunderbird Critical Criteria:

Scrutinze Mozilla Thunderbird results and maintain Mozilla Thunderbird for success.

– what is the best design framework for Unified Communications organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant?

– Is there a Unified Communications Communication plan covering who needs to get what information when?

Network World Critical Criteria:

Read up on Network World strategies and adjust implementation of Network World.

– How do you incorporate cycle time, productivity, cost control, and other efficiency and effectiveness factors into these Unified Communications processes?

– Which customers cant participate in our Unified Communications domain because they lack skills, wealth, or convenient access to existing solutions?

– What are all of our Unified Communications domains and what do they do?

Office Communications Server Critical Criteria:

Use past Office Communications Server tasks and transcribe Office Communications Server as tomorrows backbone for success.

– Who needs to know about Unified Communications ?

Phone company Critical Criteria:

Rank Phone company issues and visualize why should people listen to you regarding Phone company.

– How do we make it meaningful in connecting Unified Communications with what users do day-to-day?

– How can skill-level changes improve Unified Communications?

Presence information Critical Criteria:

Own Presence information leadership and mentor Presence information customer orientation.

– Do we cover the five essential competencies-Communication, Collaboration,Innovation, Adaptability, and Leadership that improve an organizations ability to leverage the new Unified Communications in a volatile global economy?

– What are the short and long-term Unified Communications goals?

Presence service Critical Criteria:

Troubleshoot Presence service governance and pioneer acquisition of Presence service systems.

– Think about the functions involved in your Unified Communications project. what processes flow from these functions?

– How can we improve Unified Communications?

Private branch exchange Critical Criteria:

See the value of Private branch exchange management and find the ideas you already have.

– What are our needs in relation to Unified Communications skills, labor, equipment, and markets?

– Risk factors: what are the characteristics of Unified Communications that make it risky?

Real-time Transport Protocol Critical Criteria:

Set goals for Real-time Transport Protocol management and ask questions.

– How will you know that the Unified Communications project has been successful?

– Do you monitor the effectiveness of your Unified Communications activities?

Software as a service Critical Criteria:

Air ideas re Software as a service failures and transcribe Software as a service as tomorrows backbone for success.

– Why are Service Level Agreements a dying breed in the software as a service industry?

– Is Unified Communications Required?

Speech recognition Critical Criteria:

Have a session on Speech recognition goals and look in other fields.

Telecommunication circuit Critical Criteria:

Consider Telecommunication circuit projects and handle a jump-start course to Telecommunication circuit.

– What are specific Unified Communications Rules to follow?

Telephone exchange Critical Criteria:

Transcribe Telephone exchange issues and clarify ways to gain access to competitive Telephone exchange services.

Unified Communications Interoperability Forum Critical Criteria:

Consolidate Unified Communications Interoperability Forum strategies and mentor Unified Communications Interoperability Forum customer orientation.

– Who will be responsible for documenting the Unified Communications requirements in detail?

Unified Communications as a Service Critical Criteria:

Recall Unified Communications as a Service goals and oversee implementation of Unified Communications as a Service.

– What are the key elements of your Unified Communications performance improvement system, including your evaluation, organizational learning, and innovation processes?

Unified communications management Critical Criteria:

Have a session on Unified communications management decisions and improve Unified communications management service perception.

Unified messaging Critical Criteria:

Brainstorm over Unified messaging management and correct Unified messaging management by competencies.

– At what point will vulnerability assessments be performed once Unified Communications is put into production (e.g., ongoing Risk Management after implementation)?

Unify GmbH & Co. KG Critical Criteria:

Prioritize Unify GmbH & Co. KG leadership and budget for Unify GmbH & Co. KG challenges.

– Does Unified Communications appropriately measure and monitor risk?

Video conferencing Critical Criteria:

Grasp Video conferencing results and mentor Video conferencing customer orientation.

– Does the Unified Communications task fit the clients priorities?

– Why should we adopt a Unified Communications framework?

– How can the value of Unified Communications be defined?

Voice over Internet Protocol Critical Criteria:

Have a meeting on Voice over Internet Protocol governance and report on setting up Voice over Internet Protocol without losing ground.

– How much does Unified Communications help?


This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Unified Communications and Collaboration UCC Self Assessment:


Author: Gerard Blokdijk

CEO at The Art of Service | http://theartofservice.com



Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Unified Communications External links:

ReadyTalk – Unified Communications; Audio, Video & …

What is Unified Communications? Webopedia Definition

Unified Communications | UC, Video Conferencing, …

Call control External links:

Call Control – Cisco

Outgoing Call Control User Guide – AT&T

Call Control Android

Collaborative software External links:

Dicolab – Creators of multi-user collaborative software

Home – IRIS Business Architect collaborative software

XHANDU Home The First Realtime Collaborative Software

Communications service provider External links:

The evolution of the Communications Service Provider – …

Communications Service Provider – Opus Networks

Computer network External links:

Computer Network Specialists, Inc.

Computer network (eBook, 2009) [WorldCat.org]

15-1152.00 – Computer Network Support Specialists

Desktop sharing External links:

ShoreTel | Support – Desktop Sharing from Connect Client Fails

Ammyy Admin – Free Remote Desktop Sharing and …

Join a Desktop Sharing Session | www.mikogo.com

Digital signage External links:

Digital Signage – Skykit

AdvantageTec: Digital Signage & Car Dealership …

Kiosks & Digital Signage – Customer Experience Leader

Emergency communication system External links:

Contact Emergency Communication System Provider | …

Emergency Communication System – UTA

Emergency Communication System – Rave Mobile Safety

Extension Mobility External links:

EXTENSION MOBILITY- XML Error [4] Parse Error ?? – …

Configuring Extension Mobility – YouTube

Extension Mobility Login | Office of IT

IBM Lotus Sametime External links:

IBM Lotus Sametime Meetings – Meeting Room Center

IBM Lotus Sametime 9.0 – Administration

IBM Lotus Sametime for IBM Lotus Notes Users – YouTube

IP telephony External links:

Harmon Voice Solutions IP Telephony

IP Telephony Voice over IP (VoIP) – Cisco

Jivetel: IP Telephony Made Simple

Instant messaging External links:

How to Practice Instant Messaging Etiquette (with Pictures)

CME Pivot Instant Messaging Platform – CME Group

ICE Instant Messaging

Intelligent network service External links:

Patent EP0722257B1 – Intelligent network service …

System, intelligent network service engine and method …

[PDF]17 Intelligent Network Service Creation: an ITU-T CS …

Interactive whiteboard External links:

TeacherLED Interactive Whiteboard Resource Map Maker

Interactive Whiteboard Games | PBS KIDS

Internet Protocol Television External links:

IPTV (Internet Protocol TeleVision) – Tech-FAQ

Hospital IPTV | Internet Protocol Television | TeleHealth

Internet Protocol Television (IPTV) – Gartner IT Glossary

Juniper Networks External links:

Juniper Networks, Inc. Common Stock (JNPR) Real-Time …

Juniper Networks – Sunnyvale, CA

Exam Registration – Juniper Networks

Key telephone system External links:

Key telephone system – REDCOM LABORATORIES, Inc.

What is KEY TELEPHONE SYSTEM (KTS)? definition of …

Toshiba Strata DK8 Digital Key Telephone System

Lotus Notes External links:

[PDF]Lotus Notes Client Version 8.5 Reference Guide

Lotus Notes Login Screen

Microsoft Outlook External links:

Set Up AT&T Email in Microsoft Outlook 2013 – Email Support

Download Update for Microsoft Outlook 2016 (KB3141453…

G Suite Sync for Microsoft Outlook® – Google

Mobile collaboration External links:

Mobile Collaboration | Plantronics

IBM Mobile Collaboration Services – Overview – United …

Mobile Collaboration Platform – eesyQ

Mozilla Thunderbird External links:

How to Access Gmail With Mozilla Thunderbird – Lifewire

Configure Mozilla Thunderbird 16.0 and Up for Comcast …

Setting Up Your E-mail in Mozilla Thunderbird

Network World External links:

Network World – IDG Enterprise

Network World Meetup sponsored by Qlik – etouches

Novosti mira – Information and advertising network World …

Office Communications Server External links:

Download Office Communications Server 2007 and 2007 …

Phone company External links:

Pine Cellular Cell Phone Company Oklahoma

Annatel US – Your English Speaking Phone Company in Israel

Partner Mobile – Mobile Phone Company in Nigeria

Presence service External links:

Cisco Unified Communications Manager IM & Presence Service

Private branch exchange External links:

ContactNow: Private Branch Exchange (PBX) Overview …

PBX (private branch exchange) – Gartner IT Glossary

Real-time Transport Protocol External links:

[PDF]Configuring Secure Real-Time Transport Protocol …

Secure Real-time Transport Protocol – YouTube

Real-Time Transport Protocol (RTP) Parameters

Software as a service External links:

Software as a Service – Banking Solutions | FinReach

What is SaaS? Software as a Service | Microsoft Azure

Speech recognition External links:

Speech API – Speech Recognition | Google Cloud Platform

eCareNotes – Speech Recognition Software

Dictate text using Speech Recognition – Windows Help

Telecommunication circuit External links:

Telecommunication circuit
http://A telecommunication circuit is any line, conductor, or other conduit by which information is transmitted. A dedicated circuit, private circuit, or leased line is a line that is dedicated to only one use. Originally, this was analog, and was often used by radio stations as a studio/transmitter link (STL) or remote pickup unit (RPU) for their audio, sometimes as a backup to other means.

Telephone exchange External links:

Contact Us – Steelville Telephone Exchange Inc.

Unified Communications Interoperability Forum External links:

Unified Communications Interoperability Forum (UCIF)

Unified Communications as a Service External links:

UCaaS, Unified Communications As A Service | Masergy

Unified communications management External links:

Cisco Prime Unified Communications Management | …

[PDF]Using Unified Communications Management (UCM) …

[PDF]Nortel Unified Communications Management …

Unified messaging External links:

NuPoint Unified Messaging – Login

Voice mail in Exchange Online: Unified Messaging

Unified Messaging

Unify GmbH & Co. KG External links:

Unify GmbH & Co. KG – RSA Security

Voice over Internet Protocol External links:

VoIP Calling | How Voice Over Internet Protocol Works

“Voice Over Internet Protocol (VOIP), Video Games, and …